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I can't access the internet after connecting to VPN

Updated

I can't access the internet after connecting to VPN

If you are unable to access the internet after connecting to VPN, please try the following solutions.

 

1. Check Internet Connection After Disconnecting VPN

Disconnect the VPN and check if your regular internet connection works properly. If you still cannot access the internet, the issue may be with your Internet Service Provider (ISP).

 

2. Switch to a Different VPN Server

Try changing the VPN server location in the Cloudbric VPN app and reconnect. A temporary issue with a specific server may be causing the problem.

 

3. Change DNS Settings (Windows, Mac, Android, iOS)

Some network environments may require manual DNS configuration for VPN to work properly. Try using one of the following DNS options:

  • Google DNS: 8.8.8.8, 8.8.4.4

  • Cloudflare DNS: 1.1.1.1, 1.0.0.1

Changing DNS on Windows

  1. Go to Control Panel → Network and Internet → Network and Sharing Center

  2. Click Change adapter settings

  3. Right-click on your active network (Wi-Fi or Ethernet) and select Properties

  4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties

  5. Choose Use the following DNS server addresses and enter the DNS addresses above

  6. Click OK and reconnect to VPN

Changing DNS on Mac

  1. Open System Settings → Network

  2. Select your active network and click Advanced

  3. Go to the DNS tab and click + to add the DNS addresses above

  4. Save the settings and reconnect to VPN

Changing DNS on Android

  1. Open Settings → Wi-Fi → Select your connected network

  2. Choose Advanced settings or IP settings and change it to Static

  3. Enter DNS 1: 8.8.8.8, DNS 2: 1.1.1.1 and save

  4. Reconnect to VPN

Changing DNS on iOS

  1. Open Settings → Wi-Fi → Select your connected network

  2. Tap Configure DNS → Choose Manual and delete existing DNS entries

  3. Add new DNS (8.8.8.8, 1.1.1.1) and save

  4. Reconnect to VPN

 

4. Reset VPN App and Network

  1. Update the VPN app to the latest version

  2. Log out of the VPN app and log back in

  3. Restart your device and try connecting again

 

5. Check Firewall and Security Software

Some antivirus or firewall programs may block VPN connections. Ensure that VPN access is allowed in your security software settings.

 

6. Additional Troubleshooting Steps

  • Try connecting to VPN on a different Wi-Fi or mobile network

  • Restart your router and then reconnect

  • Reset network settings (Reset Network Settings on iOS and Android)

 

7. Contact Support with Additional Information

If the issue persists, please contact our support team with the following details:

  • Your device and OS version (e.g., Samsung Galaxy S23, Android 14 / iPhone 13, iOS 17)

  • The VPN server you attempted to connect to

  • Cloudbric VPN Plan you are currently using

  • A screenshot of the error message

→ Contact support team

 

Thank you for using Cloudbric VPN.

 

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